The management of schedules for call center staff is probably the most time-consuming task when it comes to managing hourly staff correctly. A company's success depends enormously on its support staff. Scheduling in this industry involves ensuring that there is always enough staff available to handle customer calls. Most businesses need their call centers to operate 24 hours a day, 7 days a week, which makes scheduling them especially difficult. Your company can have a lot of problems if people are not scheduled correctly. A company that fails to provide proper customer support loses business. The lack of timely answers to customers' questions frustrates and irritates them.
You can solve all your call center problems with Datetric online scheduling software. Based on customer feedback and requests, we've designed the application to meet your needs. The user interface is simple, straightforward, and easy to navigate so your staff can start making appointments right away. Clients and staff can easily schedule appointments using this online scheduling software. A reminder email or text is sent by Datetric to make sure appointments aren't missed. It is an easy way to keep everyone up to date. By using Datetric, you can eliminate the back and forth of old-school sales scheduling so you can concentrate on your business.
Key Features:
You can accept appointments through your website
Get your own free business booking page
Remind clients via text message and email to reduce no shows
Remind yourself or other staff/vendors about upcoming appointments
Change appointments easily and notify clients
Recurring appointments
Track all appointment success rates
Unlimited appointments for free
Organize your tasks easily
Reports and metrics for multiple locations
Advantages of Datetric for Call Centers:
Appointment Calendar for Free:
Give your customers the option of booking their own appointments. Schedule meetings around your personal meetings with Datetric's Google, Outlook, Office 365, Exchange, and iCloud calendars.
Effectively gather leads:
Any time someone books an appointment in your Datetric business account, a new contact record is automatically created. By embedding the appointment calendar code into your website, app, or blog, your online appointment calendar will appear on your website or blog. Improve your relationships with clients.
Automatic Reminders:
It is possible to print a reminder at the time of appointment scheduling or e-mail/send an SMS shortly beforehand. Also, it prevents multiple channels from requesting the same time slot.
Anywhere:
Enhancing the interaction between agents and supervisors through a Web portal. Schedules can be reviewed by supervisors, exceptions and schedule requests can be approved or declined, and critical reports can be viewed. Exceptions and bids can be entered and schedules can be viewed at any time by staff. You can perform these tasks using any Web browser.
Offering a rich customer experience:
The booking process with Datetric is easy and enjoyable for your customers. Make our appointment scheduling tool as user-friendly as possible. Remind them of their upcoming appointment by text message and email.
Bookings and staff management:
Managing bookings across multiple teams and organizational structures has never been easier than with Datetric. With our online calendar, you can keep track of all your appointments. Your calendar will tell you whether your staff is busy.